Business

Tips to prevent negative reviews

Article provided by Revdex.com

Negative reviews can be damaging as they place the seed of doubt in a customer’s mind. Once a negative review is online, the business will have to contact the customer and offer compensation, while in most cases the negative review will remain online.

Preventing negative reviews is the best way to maintain your business’s reputation while guaranteeing your customers remain happy.

Great service – Happy customers will not speak badly or write negative reviews about a business. Investing in quality customer service training will help to enhance the customer’s relationship with the company.

Shop at your store – Business owners may not know how their business operates until they shop at their store. Testing your company’s procedures will help to identify shortcomings and thereby reduce complaints.

Be reachable – If a customer can easily reach a company’s customer service staff they would be less likely to leave a public review. Placing your customer service hotline numbers/ email on your website, product and packaging will help customers reach you as soon as an issue arises.

Open more lines of communication – Offer customers the option of reaching you on email, phone, social media, and live chat. The sooner a customer addresses a problem the less likely they would be to speak badly about a company.

Respond fast – As soon as you see a negative review, respond by thanking the customer for their feedback while reassuring them that you are checking on the matter and will get back to them within a specific time.

Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.

Consumers can report scam about car dealers or report social media scams.

.